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Refund and Cancellation

At VS Sports, we strive to provide our customers with the highest quality products. We understand that occasionally, you may need to return an item or seek a refund. Please carefully read and understand our return and refund policy outlined below.

Damaged or Defective Products:

If you receive a damaged or defective product from VS Sports, we sincerely apologize for the inconvenience caused. We are committed to rectifying the situation promptly. Please follow these steps to initiate a return or refund:

a. Contact our Customer Support:
Within 1 day of receiving the damaged or defective product, please reach out to our Customer Support team on vssportsinfo@gmail.com.

b. Return Authorization:
Our Customer Support team will assess your request and provide you with a return authorization if necessary. This authorization will include instructions on how to return the damaged or defective product to us.

c. Return Shipping:
VS Sports will cover the cost of return shipping for damaged or defective products. Our Customer Support team will guide you on the appropriate shipping method and provide you with a prepaid shipping label or arrange a pickup.

d. Product Replacement or Refund:
Upon receiving the returned damaged or defective product, we will thoroughly inspect it. If the damage or defect is confirmed, we will offer you a replacement of the same product. If a replacement is not available, we will issue a full refund to your original payment method.

Non-Damaged Products:

VS Sports does not offer returns or refunds for non-damaged products. We encourage you to carefully review product descriptions, specifications, and sizing information before making a purchase. If you have any questions or concerns about a product, please contact our Customer Support team before placing your order.

Exceptions:

Certain products may have specific return or refund policies due to their nature or manufacturer’s guidelines. If applicable, such exceptions will be clearly stated on the product page.

Time Limit for Returns:

For damaged or defective products, please notify us within 1 Day of receiving the item. Failure to do so may result in the denial of your return or refund request.

Condition of Returned Products:

Returned products must be in their original condition, unused, unwashed, and with all original tags and packaging intact. If the returned item is found to be used, damaged, or missing original components, we may reject the return request or deduct a restocking fee from the refund amount.

Processing Time:

Once we receive the returned damaged or defective product, we will process your replacement or refund within 5-7 business days.

Please note that this return and refund policy is specific to damaged or defective products. For any other concerns or inquiries regarding your order, please reach out to our Customer Support team, and they will be happy to assist you.

We appreciate your understanding and cooperation. Thank you for choosing VS Sports.

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